Shipping & Returns

Shipping and Returns Policy | johnnysrepairshop.com

RETURNS AND REFUND POLICY

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email returns@johnnysrepairshop.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Johnny's Repair Shop
Returns Department Tracking #
11900 Hwy 64 West
Tyler, Tx 75704
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include carburetor kits with small parts,etc. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

PAYMENT POLICY

Accepted Methods of Payment
All credit card transactions are done through the PayPal system No credit card information is processed or stored on this site.
Credit Card (Visa, Master Card, American Express, Discover) Money Order
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Money Orders
Johnny's Repair Shop
11900 Hwy 64 West
Tyler, TX 75704

SHIPPING POLICY

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

BACK ORDERS

If an item goes on back order,you will be notified of the delay by email and given the option of excluding that item or waiting.
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